Refund policy

At LeafNStem, we take utmost care to deliver healthy plants and quality gardening products. Please read our Return & Refund Policy below for complete details.

Returns & Eligibility

We accept returns for non-plant products and items that arrive damaged, defective, or incorrect. Customers may request a return, replacement, or refund within 10 days from the date of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Products damaged due to customer mishandling or improper plant care after delivery are not eligible.

Exchanges & Replacements

We offer replacements for items that are:

Damaged during transit
Defective upon delivery
Incorrect products or plants delivered

To request a replacement or return, please contact our support team with your order details and clear photographs of the item. After verification, an eligible replacement or refund will be arranged. If the wrong or damaged product was sent by us, the replacement will be provided at no additional cost.

Return Method

Return requests can be made via Phone or WhatsApp. Please contact us before sending any product back. Returns sent without prior approval will not be accepted.

Restocking Fee

We do not charge any restocking fees.

Refund Processing

Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

Healthy live plants delivered in good condition
Products showing signs of use or modification
Requests made after the 10-day return period
Products damaged due to improper care after delivery

Damages & Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photos. Our support team will review your request and provide an appropriate resolution.